How do I book a trial class?

You can book a trial lesson here.

How do I check in?

You must check in no later than 5 minutes before the class starts. You can check in via our app or the screen at the entrance. You will be fined 120 kr if you are late, and you also risk losing your place on the waiting list and thus one of your reformer sessions that week (if you are on the fusion reformer membership).

Do you have classes in English?

Yes, we do! We have classes almost every day, please find them on the schedule.

Where can I find the membership terms?

Find them on our website.

How much does a trial lesson cost?

A trial class costs 120 kr. You do not sign up for a membership when purchasing a trial class.

I have registered for a class but am currently on the waiting list. When can I expect to be notified that I have a place?

You will receive a notification no later than 12 hours before the class starts. If you are still on the waiting list after the deadline has passed, you have not gotten a spot and do not need to come to the class. You are welcome to take a chance and come to the class, as you will get a spot if someone doesn’t show up.

Will my spot be given to someone else if I check-in/late?

Yes, if you arrive late, you risk your seat going to someone on the wait list (if they have shown up and checked in).

Do I have to show up even though I’m on the wait list?

No, you don’t have to show up when you’re on the wait list and you won’t be charged 120 kr if you don’t show up. But you are welcome to drop by to see if you can get a spot in case someone is late or doesn’t show up.

What should I wear?

Sportswear and non-slip socks (e.g. ToeSox, which we sell in our honesty shop). Participants are not allowed to participate without socks.

How do I cancel my membership?

Your notice of cancellation must be sent to our reception info@noerrebrofysioterapi.dk

How do I check-in using the App?

You can use our App to check in. Remember that you must be in the reform room, otherwise you will risk that the system registers you in the wrong department (Nørrebro Fysioterapi). If you experience any issues with the app, simply use the check-in screen to register your arrival. Remember that the app must have permission for location services and Bluetooth enabled in order to check-in via app.

What are the check-in rules?

1.if you show up on time for a class, you will use a credit and will not be charged. (part of your 2 weekly reformer sessions if you have a fusion reformer membership).
2.if you are absent or late, you will automatically be charged a fee. If there is a spot available in class, you can join, if the class is full, you cannot join.
3.if you are sick, you can write an email to info@noerrebrofysioterapi.dk before 9 am on the day. We will then check you in for class so that you use a clip but don’t get charged a fine. We cannot remove you from the class list, as someone else will then get a spot with too short notice.

I’m pregnant. Can I still come to reformer Pilates workouts?

Yes, you are welcome to do so. We recommend coming to our Mama Reformer or Flow Basic classes. If you would like to book a consultation with a GynObs physiotherapist, before coming to reformer classes, it is possible to book an appointment with us.

I arrived late and couldn’t check-in, can I still participate?

If there is a spot available in class, you can join, if the class is full, you cannot join.

When do I have to cancel a booked class at the latest?

The deadline to unsubscribe from a reformer class is 12 hours.

Will I be fined if I miss a booked class?

Yes, it costs 120 kr if you don’t come to a booked reformer class.

Do I also have to pay a fine if I get sick and the deadline to cancel the class has passed?

In case of acute illness, you can call us at 35814800 or send an email to info@noerrebrofysioterapi.dk. Contacting us by email or phone must be done no later than 9:00 in the morning and this means that you don’t have to pay a fine of 120 DKK but you lose one of your weekly clips if you have a Fusion Reformer membership.

Will my spot be given away if I am late for a booked class?

If you arrive late to a class, you risk your spot being given to someone on the wait list.

How many times per week can I come to reformer classes?

If you have a Fusion Reformer membership, you can come to 2 weekly reformer classes per week. This also applies if a new month starts in the middle of the week, i.e. if the first day of a month is on a Wednesday, you still only have 2 clips for that week and not 3. If you come to more than 2 classes per week, it costs 60 kr per class. If you have a Fusion Reformer Premium membership, you can come as many times as you like!

Is it possible to take a shower after class?

We have shower facilities on the ground floor: next to the gym and on the opposite side next to the large fitness room.

I have a Fusion Reformer membership and would like to come more than twice a week, is this possible?

It is possible to attend more than 2 reformer classes per week, but each additional class costs 60 kr. You can consider switching to our unlimited membership if you want to attend reformer classes more than 2 times a week.

How do I change my membership?

Send an email to our secretary: info@noerrebrofysioterapi.dk, she can help you change your membership.

What are the terms of cancellation?

Termination of your subscription must be done in writing. The notice period is the current month + 1 month. Send an email to our secretary: info@noerrebrofysioterapi.dk.

Do you share the schedule somewhere?

You can find the class schedule in the booking system.

Where can I download your app?

Google Play Store or Apple Store.

Is it possible to put my membership on hold?

Yes, it is possible to put your membership on hold once a year. A membership can be paused for a minimum of 1 month and a maximum of 3 months. per year. This does not apply during the notice period of your cancellation. It costs 50 kr if to your membership on hold. You can put your membership on hold in the app (Profile->Membership->Suspend button->Select date).

May I leave before class finishes?

We kindly ask all members to stay until the end of class.

Do you have classes for beginners?

Yes, our flow basic classes are great for beginners. If it is your first time, book a flow basic intro class to get an introduction to the reformer.